HOTLINE is a real-time connection with you which enables us to promptly react to incoming inquiries;
HOTLINE is a means of individual communication with a competent specialist in any time convenient to you;
HOTLINE is an advisory support in technical matters related to the product operation.
Advisory assistance is rendered by a warranty engineer in remote mode by means of an e-mail or by phone. A request incoming to firstname.lastname@example.org is processed within 24 hours following the receipt. In cases when the issue consideration does not require much time, you will receive a reply within 1 hour. A request incoming by phone will be accepted and considered within 20 minutes. If the decision-making requires more than 20 minutes, you will additionally be notified of this.